Jobs

Application Support Specialist

Office: Headquarters

Location: Washington, DC

Department: Information Technology

Job Type: Full Time

Overview:
Earthjustice is hiring an Application Support Specialist. The ideal candidate will have solid knowledge of standard business applications, with particular expertise in Microsoft Office products and Adobe Acrobat. Experience supporting the creation and handling of legal documents is preferred. 

The job duties include providing computer and application support to staff at Earthjustice's ten locations; developing documentation (how-to's) and publishing them to a support portal; and providing targeted training and orientation to staff, in order to insure the success of new IT initiatives. This position reports to the Information Technology Director and is located in our Washington D.C. office. Note that the rest of the Earthjustice IT staff works out of the Oakland and Seattle offices. One goal for this position is to provide better support to our East Coast locations.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES

Support

• Provides direct support to Attorneys, legal assistants and others in the preparation, management and distribution of legal document
• Provides training and support for the primary Earthjustice office applications, such as Word, Excel, Adobe, Outlook, Timeslips, LawBase and PowerPoint.
• Provides general IT support as needed.

Documentation

• Develops technical documentation, such as how-tos, cheat sheets and manuals for common IT technology functions.
• Manages the IT Support Portal.

Development

• Participates in user group development and management for new technology rollouts; documents and trains on new applications; develops web sites in support of new applications and technology initiatives.
• Develops sites and forms for the Earthjustice portal (Terranet 2}.

Qualifications:
JOB QUALIFICATIONS

• Outstanding organizational skills
  Excellent verbal and written communication skills
• Outstanding interpersonal skills
• Strong understanding of Microsoft Office, Adobe Acrobat, and legal support technology<
• Strong understanding of litigation and legal technology
• Ability to work under pressure and to find creative solutions to difficult problems
• Flexibility to work as a team and also independently with little supervision
• Ability to handle a diverse workload and multi-task as needed
• 1-2 years experience in IT related support position

PHYSICAL REQUIREMENTS

• Some weekend and off hour work required
• Extended hour support on call work required
• Visits regional offices as needed to deploy systems/train users/resolve issues
• Ability to lift heavy equipment up to 50lbs

We offer a competitive salary and an excellent benefits package, including medical, dental, vision, life insurance and a retirement plan along with three weeks paid vacation, 12 holidays per year, and a flexible benefits plan. We also offer an extremely congenial work environment and a casual dress code.