Jobs

Development Associate, Public Support

Office: California

Location: Oakland, CA

Department: Development

Job Type: Full Time

Earthjustice currently has an opening for a Development Associate, Public Support.

Earthjustice's Public Support program—similar to other organizations' membership departments or annual fund programs—raises approximately $6 million each year in unrestricted funds from 120,000 donors who contribute between $10 and $5,000 annually.

The Development Associate is a vital member of a team charged with increasing annual contributions, enhancing donor satisfaction and loyalty, and ensuring the smooth operation of a wide variety of mail, online, and phone-based fundraising efforts. A substantial portion of the Associate's role consists of communicating with donors and prospective donors on the phone and through the mail.

Key Responsibilities:

• Serve as primary contact for the acceptance of contributions phoned in to the organization. Ensure that all interactions with donors are accurately recorded in the database in a timely manner
• Provide timely and professional responses to questions from current and potential donors via telephone, mail and e-mail. Help cultivate a broader awareness of the work undertaken by Earthjustice.
• Manage the following fundraising initiatives:  corporate matching gifts; workplace giving; and tribute & memorial giving.  Set goals and track related metrics.
• Assist with the recruitment of donors into Earthjustice's monthly giving program.  Coordinate monthly reminder mailings.
• Assist in coordinating periodic tele-fundraising campaigns with outside call centers. Participate in script development, caller briefings, call monitoring and pledge fulfillment.
• Contribute to the refinement of strategies, tactics and materials related to donor retention and cultivation. Track the nature and subject of donor and prospect inquiries in order to inform our efforts.
• Other duties as assigned.

Our ideal candidate will possess:

• Bachelor's degree
• 2+ years experience in fundraising, outreach, or customer service
• Excellent interpersonal skills
• Demonstrated ability to prioritize work and take initiative
• Strong written and verbal communication skills
• Excellent organizational skills
• Strong attention to detail
• Research and problem solving skills
• Computer experience: including Microsoft Word and Excel; a familiarity with web applications and fundraising database packages is a plus
• Non-profit experience desired
• Interest in environmental issues

We offer a competitive salary and an excellent benefits package, including medical, dental,  vision, life insurance and a retirement plan along with three weeks paid vacation, 12 holidays per year, and a flexible benefits plan.  We also offer an extremely congenial work environment and a casual dress code.  We are located ½ block from the 19th Street BART station in downtown Oakland.